Shipping policy
Delivery Costs and Times
- Delivery is currently free on all orders over £20 and is £4.50 on orders below this value. Please note that the shipping cost does not count towards the £20.
- We do not currently ship outside of the UK.
- Once payment has been processed, we aim to ship all orders within two (2) working days of receipt. From despatch, please allow around 2-3 working days for standard delivery.
- Working days for us are Monday to Friday (not including UK Bank / Public Holidays).
Missing Orders and Items
- Please contact us at hello@wakencare.com straight away if your order does not arrive when it should. You should quote your order number, and we will find out what happened to it and get it to you as quickly as we can. Unfortunately, we cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.
- Please contact us at hello@wakencare.com immediately if your order is missing any products. We'll find out what happened to your order within three (3) working days and we'll get them to you as soon as possible or give you the option of a full refund of the missing items.